Support Services

The one thing that’s always impressed me with Material is that they are usually a step ahead in terms of my feature requests. Every time we go over the roadmap, 90% of the things I came into that meeting wanting to request are already on there with a deliverable date.

The whole onboarding process was very white glove and entertaining all of the questions, walking us through all the different components, walking us through here's what we're seeing other customers do, here's our best practices, here's how you minimize any impact to the organization really helped us.

Material understands the customers’ needs. They answer questions before my team can even say them. It is really rare to find a company that does so well from a technology and infrastructure standpoint that also matches the high bar with customer service and level of care.

Material is always pushing to get us the latest info, alerts on things we should be considering, and more. They are extremely thoughtful about their product and customers which differentiates them from other security vendors.

It's that very white glove service that a lot of other vendors will try, but they don't have the sustained focus on a single customer—something we continue to receive from Material even after the initial deployment. Material has helped make our job easier versus adding more work to our plate.