Material's cloud workspace security platform is supported by a team of engineering practitioners and dedicated customer experience experts, ensuring a true partnership that delivers measurable security outcomes.
In security, the shiny new tools and the bold new features command all the attention. New automations, detection rates, and trendy acronyms dominate the conversation, often with good reason. But for a sophisticated security team, the product is only as good as the team that builds and supports it.
At Material, we’ve built our security platform on the pragmatic realization that native email and cloud workspace security—whether on Google Workspace or Microsoft 365—have limitations. Email security hasn’t evolved with the time, and the industry's default approach of bolting on yet another siloed solution only compounds the administrative burden.
Material has been built differently from day one. Our API-native architecture lets us take a unique approach to email security from day one. That same approach has enabled us to evolve to become the only platform that protects email within the broader context of the entire cloud workspace, protecting files and accounts along with the inbox.
But our technological foundation and the security enabled by our product is only part of our story. The collective expertise of our people, from Engineering to Customer Success, tell the rest. We’re not here to sell you a box; we’re here to become a seamless, highly engaged extension of your security operations.
The Engineering team: built by practitioners
Our Engineering team’s philosophy is simple: we build what we would want to use.
Our engineers are a team of craftspeople: they’re engineers with deep, practical experience across cloud identity, email, and data security–and a hard-won understanding of the ecosystems we protect.
This expertise translates into a security tool that understands the native architecture of the platforms it protects. We know where the native filters and controls stop being effective and where our defenses need to begin. For instance, we focus heavily on protecting against sensitive data exposure within the mailbox—a critical, often-overlooked risk area that goes well beyond initial perimeter filtering.
Just as importantly, our experience and expertise helps Material prioritize utility over novelty. We don't chase buzzwords. We focus on automations that achieve security outcomes while reducing toil. We’re not basing product design on theoretical knowledge, we build with the kind of institutional memory you gain from managing, breaking, and fixing large-scale cloud infrastructure. And we regularly invite customers to be design partners as we build new capabilities, ensuring our vision aligns with theirs.
We pressure-test what we build every day: we drink our own champagne, or eat our own dogfood–whichever metaphor you prefer. Feedback from our internal security team is taken along with feedback from customers–which is why we hear feedback like this from the people in the thick of it:
“One thing that's always impressed me with Material is that they are usually a step ahead in terms of my feature requests. Every time we go over the roadmap, 90% of the things I came into that meeting wanting to request are already on there with a deliverable date." — Jake Bilyak, IT DevSecOps Engineer, HackerOne.
This focus on anticipating real-world needs means we’re building for the future of cloud security, not just the threats of today.
Customer experience: a true partnership
The Customer Experience (CX) team at Material views themselves not as support staff, but as your dedicated technical partners. We know the difference between simply answering a ticket and proactively helping you optimize your security posture.
For a CISO evaluating vendors, the CX experience directly reflects the vendor’s commitment to their product's efficacy. Complex security products with poor support can actually open gaps and increase risk. Our product and CX teams work hand-in-hand to be the opposite—a true force multiplier.
Speed and expertise that minimizes friction
When you implement a new security tool, the clock is ticking on its return on investment (ROI). Our CX team comprises seasoned practitioners, with years of experience working with organizations that use both Google Workspace and Microsoft 365 at massive scale. This experience allows for rapid engagement and swift resolution of issues.
The team’s makeup is designed to provide comprehensive, well-rounded support. The Technical Knowledge team is obsessive about ensuring that all aspects of Material’s platform are meticulously documented, and that the documentation is simply laid out and easy to follow. The Customer Success team ensures our customers are getting the most out of Material on a day-to-day basis. They’re available through whatever channel works best for each customer at any time. And the Product Support team is on call at all times to address technical issues and questions quickly and efficiently, leveraging deep product and practical experience.
We’re often told that our customer experience from onboarding to continuous support are a notable differentiator:
“At the end of the deployment process, I was trying to figure out which was better: Material's product or the support we received during the rollout and continue to benefit from today." — Allen Jeter, Director of IT, Iterable.
This is not a marketing talking point; it's the byproduct of a team that cares about security and operational excellence as much as you do.
Beyond the ticket: building a mightier team
Security teams are chronically understaffed and overworked. Particularly lean security teams at hypergrowth companies, balancing risk reduction with the need to keep the company agile. The last thing they need is another vendor that adds administrative overhead. Material is built to save security practitioners time by automating the mundane, repetitive tasks that drain team resources, such as incident response triage and file-sharing policy correction.
Our CX team ensures you’re getting the most out of these automations. They don’t just show you how to click a button; they help you define the policy criteria that are right for your business.
“The overall capabilities that are available far outpace the competitors. The engagement of the support team and what you get from Material – what they bring to the table there, is again, a separator.” — Jason Morrow, Vice President of Cybersecurity, Asurion.
Ultimately, what our customers are buying is confidence. Confidence that the technology and the people standing behind it are protecting their most critical assets and moving their security posture forward.
Every member of the team, from the co-founders to the most recent hire, is invested in our customers’ success. And that comes through to our customers. “I can say with confidence that every member of the team cares about security and our success," said Devdatta Ackhawe, Head of Security at Figma.
We don't do vendor lock-in; we do partnership. Our goal is to make our product so effective, and our team so valuable, that choosing Material is simply the most pragmatic choice you can make for your cloud workspace security.