Automate User Report Response

Material Security transforms your user-reported phishing mailbox from a chaotic, time-consuming queue into an efficient and automated line of defense. Our platform automates the entire lifecycle of a user-reported threat—from triage and investigation to remediation—turning your employees’ vigilance into immediate, workforce-wide protection.

Problem: Triaging user reports takes time and effort 

Educated, aware employees are a powerful line of defense against phishing attacks that slip past initial defenses. Yet for most security teams, managing the abuse mailbox is a frustrating and inefficient process that doesn’t scale.

This manual operational model creates significant burdens:

• An overwhelming queue: Security analysts spend hours sifting through a high volume of reported emails, a significant percentage of which are benign, spam, or marketing newsletters. It's a classic needle-in-a-haystack problem.
• Slow, manual investigations: Each reported email requires a tedious investigation, with analysts manually checking headers, links, and sender reputations. This process can take anywhere from 20 to 45 minutes per message, delaying the response to real threats.
• Duplicated effort: When multiple employees report the same phishing campaign, analysts often end up investigating the same threat over and over, wasting valuable time and resources.
• Delayed protection: While an analyst is investigating a single report or the report is waiting in the queue, other employees remain exposed to the same attack. The lag between the first report and comprehensive remediation creates a window of risk that attackers can exploit.
• Lack of feedback: Overburdened teams often don’t have the bandwidth to close the loop with employees who report threats, which can discourage future reporting and reduce the effectiveness of your human sensor network.

Solution 

Material Security connects directly to Google Workspace and Microsoft 365 and automates the entire user report workflow, allowing you to triage a full day's worth of reports in just a few minutes. We turn a manual burden into a strategic advantage.

• Automate triage and classification: As soon as a user reports an email, Material’s platform begins its investigation. Using a combination of machine learning, deep organizational context, and semantic analysis, we automatically classify messages as malicious, spam, or safe, with a small fraction flagged for manual review if the verdict is uncertain.
• Turn the first report into instant protection: A single report can trigger an automated, organization-wide response. Material instantly finds and clusters all similar messages into a single case. Based on your configured policies, we can apply immediate remediations—from deleting the threat entirely to placing a “speedbump” on suspicious links that warns users before they proceed.
• Provide clear, explainable analysis: Our classifications aren't a black box. Each verdict is delivered with a plain-language explanation of the signals that led to the decision, giving your team the context and confidence they need to act quickly, or to override the automation when necessary.
• Eliminate redundant work: By automatically grouping similar reports, we put an end to duplicated investigative efforts. Your team can address a widespread campaign once, with a single action, and Material handles the rest.
• Maintain full control: You decide the level of automation that's right for your team. Start with suggested classifications to assist your manual review, or move to a fully automated workflow for malicious, spam, and safe reports. You can map specific classifications to your preferred remediation actions, ensuring you always have the final say.

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