The Challenge
Security teams spend hours manually reviewing high volumes of user-reported email, duplicating investigations and delaying remediation while other employees remain exposed to the same threats.
Our Solution
Material automatically triages and clusters reported messages, explains each verdict, and applies your preferred remediation across the organization, turning a single report into rapid, scalable response.
Hear it from our customers
“It used to take me 20-30 mins to investigate a single phishing email. Today I received 5 or 6 phishing emails and spent only 2-5 minutes in Material.”
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Alex Bynum
Information Security Manager
The Challenge
Triaging user reports takes time and effort
Educated, aware employees are a powerful line of defense against phishing attacks that slip past initial defenses. Yet for most security teams, managing the abuse mailbox is a frustrating and inefficient process that doesn’t scale.
- An overwhelming queue Security analysts spend hours sifting through a high volume of reported emails, a significant percentage of which are benign, spam, or marketing newsletters. It's a classic needle-in-a-haystack problem.
- Slow, manual investigations:Each reported email requires a tedious investigation, with analysts manually checking headers, links, and sender reputations. This process can take anywhere from 20 to 45 minutes per message, delaying the response to real threats.
- Duplicated effort When multiple employees report the same phishing campaign, analysts often end up investigating the same threat over and over, wasting valuable time and resources.
- Delayed protection While an analyst is investigating a single report or the report is waiting in the queue, other employees remain exposed to the same attack. The lag between the first report and comprehensive remediation creates a window of risk that attackers can exploit.
- Lack of feedback Overburdened teams often don’t have the bandwidth to close the loop with employees who report threats, which can discourage future reporting and reduce the effectiveness of your human sensor network.
Our Solution
Automate triage and response from every user report
Material Security connects directly to Google Workspace and Microsoft 365 and automates the entire user report workflow, deploying an AI agent to triage a full day's worth of reports in just a few minutes. Material turns a manual burden into a strategic advantage.
- Automate triage and classification As soon as a user reports an email, Material’s platform begins its investigation. Using a combination of machine learning, deep organizational context, and semantic analysis, messages are automatically classified as malicious, spam, or safe, with a small fraction flagged for manual review if the verdict is uncertain.
- Turn the first report into instant protection A single report can trigger an automated, organization-wide response. Material instantly finds and clusters all similar messages into a single case. Based on your configured policies, Material can apply immediate remediations, from deleting the threat entirely to placing a speedbump on suspicious links that warns users before they proceed.
- Provide clear, explainable analysis Material's classifications aren't a black box. Each verdict is delivered with a plain-language explanation of the signals that led to the decision, giving your team the context and confidence they need to act quickly, or to override the automation when necessary.
- Eliminate redundant work By automatically grouping similar reports, Material puts an end to duplicated investigative efforts. Your team can address a widespread campaign once, with a single action, and Material handles the rest.
- Maintain full control You decide the level of automation that's right for your team. Start with suggested classifications to assist your manual review, or move to a fully automated workflow for malicious, spam, and safe reports. You can map specific classifications to your preferred remediation actions, ensuring you always have the final say.
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